Shipping and Delivery Policy

Effective Date: 05 April, 2025

DHEL Universal Foundation occasionally distributes physical goods (such as acknowledgment letters, merchandise, certificates, or in-kind donation receipts) in connection with our fundraising campaigns, donor programs, or collaborations with partner NGOs.

1. Delivery Methods

• Depending on the nature of the item, deliveries may be made via:
  • Registered Courier/Logistics Services
  • Speed Post (India Post)
  • Email (for digital certificates or receipts)
• Physical items will be shipped to the address provided during donation or registration. Please ensure that your contact and address details are accurate.

2. Delivery Timelines

• —

3. Shipping Charges

• Most shipping of certificates, acknowledgment letters, and merchandise is free of cost within India unless otherwise stated on the specific campaign page.
• In some cases, shipping fees (e.g., for merchandise or bulk items) may be applicable and will be clearly mentioned before checkout.

4. International Delivery

• At present, we do not offer international shipping for physical items. However, donors outside India will receive all acknowledgments and receipts via email.

5. Delayed or Undelivered Items

• In case of delay or non-receipt of items beyond the estimated delivery timeline, please contact us at info@dhelfoundation.org or call us on 7722094171.
• We will work with our logistics partners to resolve the issue and ensure a satisfactory outcome.

For shipping-related queries, please contact our logistics team or Grievance Officer at:
Email: info@dhelfoundation.org
Phone: 7722094171