Effective Date: 05 April, 2025
This Privacy Notice explains why DHEL Universal Foundation collects information about you, how that information may be used, processed, protected, and otherwise handled when you use or visit our website. By accessing or using our Platform, you acknowledge that you have read, understood, and agreed to this Privacy Notice and our Terms and Conditions. If you do not agree with this Privacy Notice, please do not use our Platform. We reserve the right to update the terms of this policy at any time, and any changes will be posted on the Platform.
- General
- Purpose:
This Privacy Notice details how and why DHEL Universal Foundation collects your personal data (PD), the legal basis for our processing activities, and your rights regarding your PD. - Scope:
This notice applies to any person or entity that accesses or interacts with the Platform, including but not limited to using our donation, messaging, or fundraising services. It covers all personal data that may directly or indirectly identify you as an individual.
- Personal Data (PD) We Collect
We collect and process the PD that you voluntarily provide when you:
- Access or browse our Platform.
- Create, donate to, or subscribe to any fundraiser.
- Request further services, subscribe to our newsletter or other content.
- Contact us for assistance, use our messaging services, or submit any inquiries.
- Otherwise enter information on the Platform before or during your use.
PD collected may include the following categories:
- Basic Identification Information:
Name, surname, organization name, IP address, photographs, age, logos, marks, and relationship details. - Identification Information:
Identity proof and tax identification details. - Contact Information:
Phone number, email address, mobile number, physical address, and country of residence. - Financial and Payment Information:
Bank account details, cheque information, invoices, KYC details, tax certificates, financial statements, and tax returns. - Donation-Related Information:
Details regarding your donation including the specific campaign and donation amount. - Fundraiser or Campaign Information:
Campaign title, category, images, and beneficiary details. - Health Information:
Medical conditions, diagnostic reports, and details of any healthcare facilities you have used. - Device and Hardware Information:
Data for ensuring seamless access to the Platform. - Location Information:
Data that helps determine your geographical location. - Usage Information:
Data collected through our or third-party cookies such as visit duration, pages viewed, items clicked, etc. (Please refer to our cookie policy for more details.) - Social Media URLs:
Links to your social media profiles (e.g., Facebook, Twitter, YouTube, Instagram, LinkedIn).
- Third-Party Payment Providers:
In some instances, you may be required to make donations via a third-party payment gateway. Please note that the Platform does not receive the PD you provide directly to these providers. Such data is processed in accordance with the respective provider’s privacy policies, and we are not responsible for that data. - Log Data:
In the event of errors or for security purposes, we automatically collect log data from your device (such as IP address, device name, operating system version, and timestamps).
While we make reasonable efforts to protect your PD using industry-standard security measures, please exercise caution when sharing sensitive information online.
- How Do We Collect Personal Data?
We collect your PD by:
- Directly:
When you voluntarily provide your data while interacting with the Platform (e.g., during registration, donation, or inquiry submissions). - Indirectly:
Through cookies, web beacons, analytics tools, and information available in the public domain (please review our cookie policy for details).
- How Do We Process Personal Data?
We engage in various processing activities to manage and protect your PD, including but not limited to:
- Collection, Recording, and Storage:
Capturing and securely storing the information you provide. - Organization and Analysis:
Structuring, reviewing, and analyzing your data for the purpose of improving our services. - Security Measures:
Pseudonymization, encryption, and other techniques to safeguard your PD. - Profiling:
Automated processing to evaluate certain personal attributes related to your behaviour on the Platform. Such profiling will not adversely affect your rights or privacy.
All processing is conducted in accordance with principles of fairness, transparency, and accountability under applicable data protection laws.
- Why Do We Process Personal Data?
We process your PD for a variety of purposes, including:
- To enter into or perform a contract with you.
- To provide information about our services.
- To register you on the Platform and communicate with you.
- To respond to inquiries and provide customer support.
- To conduct market research, surveys, and analytics.
- To administer, secure, and improve the Platform.
- To process donations and manage fundraising campaigns.
- To send you receipts, certificates, newsletters, and updates.
- To protect and secure your PD, and detect or respond to data breaches.
- To comply with legal obligations, contractual requirements, and for legitimate operational interests.
- For promotional, marketing, and advertising purposes.
- To share PD with third parties as detailed in Section 8.
- How Do We Protect Your Personal Data?
We take the protection of your PD seriously. Our security measures include:
- Technical and Physical Safeguards:
Implementation of appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. - Access Controls:
Limiting access to your PD to authorized personnel and approved third-party service providers who require it on a need-to-know basis. - Training and Policies:
Regular training for our staff on privacy and data security obligations, along with strict contractual obligations for partners and vendors.
For further details on our security practices, please contact us at the address provided in Section 12.
- How Long Do We Store Your Personal Data?
We retain your PD only for as long as necessary to fulfil the purposes outlined in this Privacy Notice and to comply with applicable laws. For instance, if you receive a tax exemption certificate for your donation, we are required to retain relevant data for a specified period under tax laws. After this period, your PD will be securely destroyed or anonymized.
- Sharing Your Personal Data with Third Parties
We do not sell, rent, or trade your PD. However, we may disclose your data on a need-to-know basis to:
- Service Providers:
Hosting partners, cloud service providers, maintenance vendors, and analytics services who assist in operating and maintaining the Platform. - Charitable Partners:
NGOs and other charities using our Platform for fundraising and social impact activities. - Compliance and Security:
Third parties involved in enforcing our policies, complying with legal obligations, protecting rights or safety, or investigating fraud.
In all cases, we require these third parties to maintain confidentiality, use your PD only for the specified purpose, and, where feasible, destroy your data once that purpose has been achieved.
- Our Cookie Policy
- Usage of Cookies:
We use cookies, web beacons, mobile identifiers, tracking URLs, and similar technologies to help provide, protect, and improve our Platform. Cookies are small files placed on your device that help us recognize your browser and capture information about your preferences and interactions. - Purpose:
These technologies help us analyse navigation patterns, serve tailored advertising, monitor performance, and enhance your overall experience on the Platform. - Third-Party Cookies:
We may also use third-party services (such as analytics providers) that place cookies on your device. Please refer to their respective privacy policies and opt-out mechanisms for further details. - Managing Cookies:
Most browsers automatically accept cookies. You can adjust your browser settings to delete or block cookies; however, doing so may affect your experience on our Platform. For specific instructions on managing cookies, please consult your browser’s help section.
- Links to Other Sites
The Platform may contain links to third-party websites or services. Please note that these sites have their own privacy policies. We do not assume responsibility for the content or practices of these external sites. We encourage you to review the privacy policies of any website you visit.
- Contact
If you have any questions, comments, or requests regarding this Privacy Notice or your personal data, please contact our Grievance Officer at:
Email: info@dhelfoundation.org
contact-7722094171
